Customer Service Profile

Overview

Customer Service Profile measures how well a person fits specific
customer service jobs in your organization.




DESCRIPTION

The Customer Service Profile is used primarily for selecting, on-boarding, and managing customer service employees. It also looks at what your current and future employees believe is a high level of customer service.

WHAT IT MEASURES?

The Customer Service Profile can measure and identify Six Behavioral Characteristics and Proficiencies that are essential to extraordinary customer service used for screening, and training and development.

REPORTS

Customer Service Profile generates 6 Reports that can provide an objective, inside look at the behaviors and motives of customer service job candidates to help you make better hiring, promotion and organizational decisions.

Purpose

Avoid costly hiring mistakes
Keeps customers with you longer
Gives you an advantage over competitors
Increases customer purchases in size and frequency
More customer referrals and recommendations to new customers
Builds your business reputation; reduces complaints and problems

How It Works

Defining the Performance Model

Prior to assessing candidates, our experts help you develop peak performance models for your customer service jobs in question that you will use to compare job candidates against.

Sending the Assessment

Once established, our clients deliver the Customer Service Profile to their candidates over the internet — hiring managers or an HR administrator simply forwards a link.

Taking the Assessment

The assessment does not need to be monitored, so the candidate can take it from any computer with internet access.

Generating the Score

The system instantly scores the assessment and informs the hiring managers where they can access the results.

Utilize the Report

The hiring manager can use the results as a screening tool or to assist them in the interviewing, selection and on-boarding process.

How the Customer Service Profile is Used

  • Customer Service person Selection
  • Customer Service person Development
  • Onboarding
  • Coaching
  • Job Matching
  • Customer Service Maximization
  • Minimizing Learning Curves
  • Predicting Customer Service Behaviors
  • Coaching Customer Service people

Send us your inquiries

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Need more information? Call +971.4.447.2456 Email info@profilesme.com

We are serving countries in the Middle East and North Africa:

  • Afghanistan
  • Algeria
  • Bahrain
  • Egypt
  • Eritrea
  • Ethiopia
  • India
  • Iraq
  • Jordan
  • Kuwait
  • Lebanon
  • Libya
  • Morocco
  • Oman
  • Pakistan
  • Qatar
  • Saudi Arabia
  • Sri Lanka
  • Sudan
  • Syria
  • Tunisia
  • United Arab Emirates
  • Yemen

Abu Dhabi | Ajman | Dubai | Fujairah | Ras Al Khaimah | Sharjah | Umm Al Quwain